Transmod Solutions understands that your privacy is important to you and that you care about how your personal data is used. Werespect and value the privacy of everyone who visits this website, www.transmod.co.uk. OurSite will only collect and use personal data in ways that are described here and in a way that is consistent with our obligations and your rights under the law.

 

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our Site. If you do not accept and agree with this Privacy Policy, you must stop using our Site immediately.

 

  1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings: 

 

“Account”

means an account required to access and/or use certain areas and features of Our Site;

“Cookie”

means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

  1. Information About Us

OurSite is owned andoperated by Transmod Solutions, a sole trader.

Registered address: 101 Tunnel Avenue, SE10 0SE.

VAT number: 79 0526 87.

 

  1. What Does This Policy Cover?

This Privacy Policy applies only to your use of OurSite. Our Site may contain links to other websites. Please note that wehave no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

  1. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

 

  1. What Are My Rights?

Under the GDPR, you have the following rights, which wewill always work to uphold:

a)            The right to be informed about ourcollection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact usto find out more or to ask any questions using the details in Part 15.

b)            The right to access the personal data wehold about you. Part 13 will tell you how to do this.

c)            The right to have your personal data rectified if any of your personal data held by usis inaccurate or incomplete. Please contact ususing the details in Part 15 to find out more.

d)            The right to be forgotten, i.e. the right to ask usto delete or otherwise dispose of any of your personal data that wehave. Please contact ususing the details in Part 15 to find out more.

e)            The right to restrict (i.e. prevent) the processing of your personal data.

f)             The right to object to ususing your personal data for a particular purpose or purposes.

g)            The right to data portability. This means that, if you have provided personal data to usdirectly, weare using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask usfor a copy of that personal data to re-use with another service or business in many cases.

h)            Rights relating to automated decision-making and profiling. Wedo not use your personal data in this way.

For more information about ouruse of your personal data or exercising your rights as outlined above, please contact ususing the details provided in Part 15.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about ouruse of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

 

  1. What Data Do We Collect?

Depending upon your use of OurSite, wemay collect some or all of the following personal data (please also see Part 14 on ouruse of Cookies and similar technologies.

  • Name;
  • Date of birth;
  • Gender;
  • Address;
  • Email address;
  • Telephone number;
  • Business name;
  • Job title;
  • Profession;
  • Payment information;
  • Information about your preferences and interests;
  • IP address;
  • Web browser type and version;
  • Operating system;
  • Alist of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

 

  1. How Do You Use My Personal Data?

Under the GDPR, wemust always have a lawful basis for using personal data. This may be because the data is necessary for ourperformance of a contract with you, because you have consented to ouruse of your personal data, or because it is in ourlegitimate business interests to use it. Your personal data willbe used for the following purposes:

  • Providing and managing your Account;
  • Providing and managing your access to OurSite;
  • Personalising and tailoring your experience on OurSite;
  • Supplying ourproducts and servicesto you. Your personal details are required in order for usto enter into a contract with you.
  • Personalising and tailoring our products and servicesfor you.
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by email and/or post that you have opted-in to (you may unsubscribe or opt-out at any time by emailing us at accounts@transmod.co.uk).
  • Analysing your use of OurSite and/or and gathering feedback to enable usto continually improve OurSite and your user experience.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers on ourproducts and/or services. You will not be sent any unlawful marketing or spam. Wewill always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

We use the following automated systems for carrying out certain kinds of decision-making and/or profiling. If at any point you wish to query any action that we take on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the GDPR gives you the right to do so. Please contact us to find out more using the details in Part 15.

  1. How Long Will You Keep My Personal Data?

Wewill not keep your personal data for any longer than is necessary and only for the reason(s) for which it was first collected.

 

  1. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.

 

Please contact us using the details below in Part 15 for further information about the particular data protection mechanism used by us when transferring your personal data to a third party.

The security of your personal data is essential to us, and to protect your data, wetake a number of important measures, including not keeping written records of payments and encrypting dcx the

 

 

  1. Do You Share My Personal Data?

We may sometimes contract with third parties to supply certain products andservices. These may include payment processing and delivery. In some cases, those third parties may require access to some or all your personal data that wehold.

If any of your personal data is required by a third party, as described above, wewill take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, ourobligations, and the third party’s obligations under the law, as described above in Part 9.

If any personal data is transferred outside of the EEA, we will take suitable steps to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 9.

In some limited circumstances, wemay be legally required to share certain personal data, which might include yours, if we areinvolved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

 

  1. How Can I Control My Personal Data?

11.1       In addition to your rights under the GDPR, set out in Part 5, whenyou submit personal data via OurSite, you may be given options to restrict our use of your personal data. Weaim to give you strong controls on ouruse of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do at the point of providing your details and by managing your Account).

11.2       You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

 

  1. Can I Withhold Information?

You may access certain areas ofOurSite without providing any personal data at all. However, to use all features and functions available on OurSite you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see Part 14.

 

  1. How Can I Access My Personal Data?

If you want to know what personal data wehave about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover ouradministrative costs in responding.

Wewill respond to your subject access request within 30 daysand, in any case, not more than one month of receiving it. Normally, weaim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date wereceive your request. You will be kept fully informed of ourprogress.

 

  1. How Do You Use Cookies?

OurSite may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by usand are used only by us. We use Cookies to facilitate and improve your experience of OurSite and to provide and improve our productsandservices. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling usto provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that OurSite may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

 

 

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

 

 

  1. How Do I Contact You?

To contact usabout anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention Sally Randall:

Email address: accounts@transmod.co.uk.

Telephone number: 01487 829222.

Postal Address: 101 Tunnel Avenue, SE10 0SE.

 

  1. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of OurSite following the alterations. We recommend that you check this page regularly to keep up-to-date.